Front Office

After 46 years with this practice LaNae is retiring!  She does so much and we are very grateful for her years of service. This job opening is to fill her role.
​

Start Date:

LaNae is retiring at the beginning of August. We like to hire someone before that time to allow for acclimation

About Us:

Our office consists of 1 hygienist double booked, 2 assistants, 1 doctor and 1 front office staff.

Duties:

​We are seeking a friendly, organized, and highly motivated Front Desk Manager to be the first point of contact for our dental office. The ideal candidate will possess excellent communication and interpersonal skills, a strong work ethic, and the ability to multitask in a fast-paced environment. This role is crucial to the smooth operation of our practice, ensuring a positive and welcoming experience for all patients.
Responsibilities:

• Patient Greetings and Check-in/Check-out:
  • Warmly greet patients as they arrive and depart.
  • Verify patient information, update records, and ensure all necessary forms are completed accurately.
  • Confirm appointments and schedule future appointments as needed.
  • Collect co-payments and outstanding balances.
  • Confidently discuss treatment plan costs, and benefits.
• Scheduling and Appointment Management:
  • Efficiently schedule, confirm, and reschedule patient appointments, maximizing the doctor's and hygienist's schedules.
  • Manage recall systems and proactively contact patients for preventative care.
  • Handle cancellations and no-shows according to office policy.
  • Coordinate with clinical staff to ensure smooth patient flow.
• Answering Phones and Communication:
  • Answer incoming calls in a professional and courteous manner, directing calls to the appropriate personnel.
  • Respond to patient inquiries regarding appointments, services, and billing.
  • Take accurate messages and ensure timely delivery.
  • Communicate effectively with patients, staff, and third-party vendors.
• Insurance and Billing Support:
  • Verify patient insurance eligibility and benefits.
  • Accurately enter patient and insurance information into the practice management software.
  • Assist patients with insurance questions and navigate their benefits.
  • Process payments and maintain accurate financial records.
• Administrative Duties:
  • Maintain a clean and organized reception area.
  • Manage incoming and outgoing mail and faxes.
  • Order and maintain office supplies.
  • Assist with other administrative tasks as assigned by the Office Manager.
  • Maintain patient confidentiality in accordance with HIPAA regulations.

Qualifications:

• High school diploma or equivalent required; some college preferred.
• Experience in a dental or medical office setting preferred.
• Proficiency with dental practice management software Open Dental is highly desirable.
• Excellent computer skills, including Microsoft Office Suite (Word, Excel, Outlook).
• Strong verbal and written communication skills.
• Exceptional organizational skills and attention to detail.
• Ability to prioritize tasks and manage time effectively.
• Positive attitude and a strong customer service orientation.
• Ability to work independently and as part of a team.
• Professional appearance and demeanor.

Physical Requirements:

• Ability to sit or stand for extended periods.
• Ability to use a computer and phone system for extended periods.
• May occasionally lift up to 20 pounds.

Benefits:

• 401K Match, Paid Time off, Free Dental.

To Apply:
Please submit your resume and any information detailing your relevant experience and why you are a good fit for this position to [email protected]

Compensation:

Pay will based on experience. Paid time off and 401 k employee match available

Hours:

Our unique hours only require 2 afternoons per week.
M 8-6
T 8-2:30
W 8-5:30
Th 8-2:30
First Friday of every month 8-3

How to apply:

Please send your resume to [email protected]

Questions:

Email [email protected] or call or text John at 801-915-5661